Support Coordination Agency in New Jersey | CAUNJ

Support Coordination



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“CAU has been wonderful. Our support coordinator shows up on time, on weekends, and does whatever it takes to fit my schedule. Anything my daughter and I need, he’s on it — I can’t complain at all.”

-Diane, Long Branch, NJ

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We Have a Plan for You

Community Access Unlimited is a Division of Developmental Disabilities (DDD) approved provider in NJ. We have been qualified by DDD to design, approve, coordinate, and monitor a plan of support services that will assist you in discovering your potential and reaching your lifetime goals. When you select us as your support coordination agency in NJ, our dedicated team goes above and beyond to create the perfect Individualized Support Plan (ISP) for you and your family.

What are Support Coordination Services in New Jersey?

All individuals who are eligible for and wish to access Division of Developmental Disabilities services must either choose or be assigned to a NJ Support Coordination Agency. The Support Coordination Agency acts as a guide in the world of Division of Developmental Disabilities services. From therapeutic horseback riding to cooking classes and game design, CAU’s DDD Support Coordination services will help you explore your interests while you learn new life skills for your present and your future.

Support Coordinators listen to an individual’s needs and goals in life to find service providers in their community that meet their needs. We help to create an Individualized Service Plan and check in to make sure the services are meeting the individual’s needs. We are here to answer all your questions. We operate 7-days a week with a 24 hour emergency hotline to help you whenever you are in need.

CAU Support Coordinators are experienced professionals who will consult with you to locate programs and services such as:

  • Day Programs
  • Educational Programs
  • Employment Resources
  • Home Care Services
  • Transportation Providers
  • Recreation and Social activities
  • Community Inclusion Programs

How to Choose CAU as your Support Coordination Agency

Select Community Access Unlimited on your Support Coordination Agency Selection Form and follow the instructions to submit it to DDD.

What are the DDD Eligibility Requirements in New Jersey?

An individual must be 18 or older to be evaluated by DDD for functional eligibility for developmental disability services. An individual must be 21 or older to access DDD services.

To be evaluated for eligibility for DDD-funded services, please visit the DDD website for an application.

Who Can We Help With Our Support Coordination Services?

Any individual who is eligible for and wishes to access DDD services in New Jersey may choose CAU as a Support Coordination Agency. Our Support Coordinators live around New Jersey and are knowledgeable about services available in your community. We also have Spanish speaking Support Coordinators. Most services to individuals with developmental disabilities are delivered at home and in community-based settings.

Support Coordination infographic

Our Team

  • CAU Support Coordination has the ability to approve their own support plans, ensuring swift and efficient implementation.
  • Families and coordinators are matched based on location for your convenience.
  • Coordinators receive continual cross training in crisis management, community building and integration, and employment.
  • We link the individuals we support with resources that celebrate their culture and religious beliefs.
  • Need help? Support Coordination operates a 24-hour on-call system in the event of an emergency.
  • All families have access to the leadership team within the Support Coordination department to give them the opportunity to provide feedback on services and supports.
  • Our coordinators are highly knowledgeable and educated with a minimum BA requirement and certification in person-centered thinking/planning.

Frequently Asked Questions

How many people do you provide support coordination services to? What is the typical caseload of one of your Support Coordinators?

We provide Support Coordination assistance to 650-700 people throughout the state of NJ. Typical caseload is between 30-40 people, as we keep those living in the same household with the same Support Coordinator for the family’s convenience.

What is the average turnover of a Support Coordinator at your organization?

Our support coordinators have worked with CAU an average of 3+ years.

How do you match people using supports with Support Coordinators?

CAU matches support coordinators with families by their knowledge of the local community you live in, and we schedule to meet you when you find it convenient.

How long have you provided services in New Jersey? In this region?

CAU has worked in Self-Direction since 1999. We began helping people through Support Coordination when DDD began the current model of Support Coordination services.

How does your agency respond to issues/needs that occur after typical business hours?

CAU has a 24 hour, 7 day per week on-call system that will allow you to get assistance in the event of emergency after business hours – just dial our main number 908-354-3040 for help. As a self-approving agency, our members benefit from expedited reviews of services when needed and we can get emergency assistance into place quickly during a crisis.

How would you describe the experience your Support Coordinators have working with individuals with disabilities?

Our Support Coordinators have both professional and personal experience working with people with different abilities. We all come into this work with an open mind and an open heart, looking for the areas where our members shine and helping them to grow their independence in the places where help is needed.

What training and mentoring do your Support Coordinators receive to give them the knowledge and skills to help my family member obtain the supports and services needed to live the life s/he wants? Please describe some of the key skills your Support Coordinators have.

CAU support coordinators receive extensive training in Person Centered Planning, Preventing Abuse, Neglect and Exploitation, Counseling Skills, Suicide Prevention, Trauma-Informed Care and more. We continue mentorship and training throughout the year to stay current with how best to assist you in your communities. CAU now has a trained Housing Navigator to assist you.

How do your Support Coordinators develop or adapt services and supports to address the needs and preferences of culturally diverse communities? Provide some examples.

CAU support coordinators provide options that fit the needs of individuals and families who have specific cultural preferences. We also note any cultural needs or preferences on documentation and make sure potential providers are aware and can accommodate these. We have people who work only with staff of their same gender to honor their religious practices, we look for providers and staff who speak the same language, and we incorporate cultural celebrations into our recreation and advocacy focus.

How are your Support Coordinators connected with the local community and resources? Please give examples.

Our coordinators help you to connect to the services within your area, whether that be the local yoga studio, karate dojo, or tutoring center. We look for community resources available at the local library and town recreational center to find if these can help provide opportunities to grow interests and skills. Any local services you are interested in are also called and outreach is made to help these local services get set up to accept DDD funding dollars.

How do you educate and empower people and families about the support options that are available to them?

Each month, your Support Coordinator will ask questions about how your current services are supporting you, what sort of help you might still need, and what resources are available to you that can help. We also send out regular email communications about any changes to DDD services and supports to keep you aware of the current offerings. Our members and families can also join advocacy and family support groups to learn more and find a community of peers.

How do your Support Coordinators monitor the quality of supports received and work with the person, family, and providers to ensure that quality is achieved?

Coordinators regularly visit provider sites (day programs, group homes, etc.) to observe the individuals we support interacting with provider staff and the conditions kept in those settings. They check-in with the person and/or family afterwards to discuss the visit and find if the provider is meeting the expectations of the individual and family. If there are areas where improvement is needed, a group meeting with all parties is held to discuss how to achieve this and the steps to take moving forward. We work as a team to ensure services are delivered with the quality you expect.

How do you get feedback from the people you serve and how do you use this information to improve services?

Our members and families have opportunities to provide us anonymous feedback through our annual survey. Members and families also receive the names and direct phone numbers of the management team and can call at any time to provide feedback on their personal experiences. Suggestions to improve services are reviewed and implemented as soon as practicable so that everyone receives the best possible services.

How is your agency different from others? How do you stand out from other Support Coordination Agencies?

CAU provides our Support Coordinators with their own support system to make sure they get help and guidance when needed. We work as a team to come together and support our members and families. There is always another CAU team member who is available to assist you when you need help. We also provide our Support Coordinators with flexible schedules that meet members and family’s needs, and great benefits that help them to know they can work at CAU for the long term.

Are there people or families using your support coordination services I can contact as a reference?

Yes, we can provide family references as requested. Our families are happy with their support coordinators and all the services we have helped them to obtain.

Call or complete the form below to learn more about our NJ Support Coordination Program.

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